Support
We’re here to help
Check the guides below first — most issues have quick fixes. If you’re still stuck, send us a message.
User Guide
Step-by-step instructions for every feature.
FAQ
Quick answers to the most common questions.
Changelog
See what’s new in the latest version.
Extension updated but not working?
Some changes are not visible after an update. Chrome may require a page refresh on tabs that were already open when the extension was updated. Simply refresh the page and Snipaze will work normally again.
OCR returning garbled or empty text?
Try selecting a smaller, cleaner region with higher contrast text. Very stylised or tiny fonts are harder to parse. Reloading the page can also help.
Notes appear missing?
First, open Settings and use Export All Data before doing anything else. Notes are stored locally in your browser — make sure you are using the same browser and device where you originally saved them. If the issue persists, contact us and we’ll help.
Get in touch
Have a bug, question, or feature idea? Fill in the form or email us directly. We read every message.